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Darcie Sanchez has extensive experience in knowledge management and operational procedures, currently serving as the Director of Knowledge Management at Verizon. Previous roles include Associate Director of Global Learning & Development and Associate Director of National Marketing Operations focusing on Methods & Procedures at Verizon, as well as Manager of Methods & Procedures for the Northeast Area and Supervisor of Customer Service at Bell Atlantic Mobile. Darcie began a career in customer service as a Customer Service Representative at Metro Mobile. Darcie holds a degree from Central Connecticut State University.