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Nicole Jayne has extensive experience in customer success and project management, currently serving as the Sr. Director of Customer Success at Veritone since August 2018. Nicole has led multiple proof of concept (POC) projects to enhance real-time transcription capabilities for government sector clients, significantly driving revenue and fostering long-term customer relationships. In previous roles at Wazee Digital, Nicole managed client relationships and oversaw a successful migration to cloud storage, ensuring minimal downtime and enhanced asset management. With a foundation in communications and advertising from Temple University, Nicole has successfully bridged gaps between sales and customer success teams, optimizing customer engagement and support throughout their career.