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Nicole Massey has extensive experience in human resources and training coordination, currently serving as HR Assistant and Training Coordinator at Verbatim Advisory Group since January 2016. Responsibilities include acting as a liaison for HR and training directives, managing the onboarding program, and leading recruitment efforts. Notable achievements include implementing a new performance review initiative and co-developing JazzHR, an HRIS system. Prior roles encompass various positions in market research and customer service, with demonstrated success in mentoring, process improvement, and customer relationship management. Nicole holds a Certificate in Human Resources Management from Curry College and a Bachelor of Science in Music Industry/Business Administration from Northeastern University.