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Yvonne Immerzeel is an experienced Customer Care Specialist currently working at Verathon Inc., a subsidiary of Roper Technologies, Inc., since August 2021. Prior to this role, Yvonne served as a Senior Customer Contact Representative at Cygnific/KLM from April 2016 to August 2021, where skills in customer service and colleague coaching were honed. Yvonne also has a diverse entrepreneurial background as the Business Owner of Fembra's Wereld, alongside various positions in independent consultancy and marketing roles in companies like ViSalus, Talk Fusion, and Euphony. Yvonne's career began with a role in customer service at ABN AMRO and included leading positions in the fashion industry. Yvonne holds diplomas from EuroHostess and TIO Toeristische Informatie Opleiding, as well as a Havo diploma from Notre Dame des Anges.