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Catrina 'Cat' Dillenburg is a seasoned professional in software quality assurance and application management, currently serving as a Software Quality Assurance Analyst II at Venture Solutions Inc since December 2016. Prior experience includes roles as an Associate Customer Support Analyst at JCPenney, where Catrina handled customer support and incident management, and as an Operations Production Analyst at IBM Global Services, focusing on service level agreements and disaster recovery. Catrina began their career at AT&T Services as a Senior Implementation Manager, developing expertise in software releases and system implementations. With a Bachelor of Business Administration in Business Computer Information Systems from the University of North Texas, Catrina has demonstrated a strong ability to manage complex projects and ensure operational efficiency throughout a diverse career in technology and support services.