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Steven Taylor is an accomplished professional with extensive experience in customer success, project management, and operations within the technology sector. Currently serving as a Customer Success Manager and Project Manager at Ventech Solutions since June 2017, Steven leads process improvement initiatives and oversees contractor onboarding for the Centers for Medicaid and Medicare (CMS). Prior roles include Operations and DevOps Manager at CSRA Inc, where responsibilities included managing a team of engineers and guiding integration efforts for external contractors, as well as Software Development Manager at CACI International, where Steven implemented hardware infrastructure improvements. Steven began their career at Verizon as an Application Lead/Manager, focusing on CRM solutions, and holds a Bachelor of Science degree in Computer Science from the University of Maryland Baltimore County.