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Lucy Merzenich is an experienced professional in human resources and digital transformation, currently serving as the Head of HR & Digital Transformation at Vendito Sales Service since October 2019. Prior experience includes ownership of LML Karrierestrategien from January 2017 to March 2023, where Lucy specialized in personal development and career coaching. Earlier roles featured expertise in career orientation and training at L&C Talentagenten from October 2011 to December 2016, and a focus on employee retention during the Master’s thesis at BHG.BROICHCATERING GMBH. Previous positions also include operational management at Bar Lounge Club MONOHEIDI and F&B assistance at Westwood House Hotel. Lucy holds a Bachelor of Business Administration from Zuyd University of Applied Sciences and a Master of Science in Innovative Hospitality Management with a focus on Human Resources from Esade St. Ignase and HMS Maastricht.