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Deicy Ricks MS is an experienced case manager currently employed at VeloSource since May 2021, with a prior role at Child Advocates San Antonio (CASA) from January 2020 to October 2021, focusing on the well-being of children under CPS conservatorship. Earlier career experience includes serving as a Call Center Team Lead at AT&T from September 2014 to November 2017 and providing Tier 1 tech support at HGS - Hinduja Global Solutions from March 2012 to May 2014. Deicy Ricks holds a Master of Science in Cybersecurity from National University and a degree in Computer Information Systems with a focus on System, Networking, and LAN/WAN Management from Park University.