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Carla Carvalho has over a decade of experience in customer service and technical support roles in telecom companies. Carla worked as a Customer Support Manager at Velocix before becoming the Director of Customer Service. Prior to that, they held roles at Alcatel-Lucent as an IPTV Integration Engineer and IPTV Customer Maintenance Technical Support Manager, and at Nokia as a Global IPTV/Video Support Manager. Carla also worked as a Consultant at Altran.

Carla Carvalho attended Escola EB 2,3 Martim de Freitas, but the education history details are not provided. Carla then graduated from Escola Secundária José Falcão in 2005. Following that, they pursued a degree in Informatics Engineering at Universidade de Coimbra from 2005 to 2006. Carla later completed their Master of Science (MSc) in Telecommunication, Electrical and Computer Engineering at Universidade de Coimbra from 2006 to 2011.