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Haley Sangster is a seasoned professional with extensive experience in customer experience management and operational leadership. Currently serving as the Senior Director of Global Customer Experience at Velocity Global, LLC, Haley has successfully expanded the team by nearly 300% and enhanced customer satisfaction scores. Previous roles include directing customer experience for the EMEA region and managing global transactions and client success. Before Velocity Global, Haley participated in a leadership development program at Inspirato and worked as an Operations Manager at INDUSTRY, where strategic planning and tenant relations were key responsibilities. Haley holds a Bachelor of Arts from Metropolitan State University of Denver and has completed a study abroad program at the University of Virginia.