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Shannon Melrose is an experienced IT professional specializing in system and technical support, currently serving as a System Support Specialist at Velocigo Inc since December 2020. With a long tenure at Dobson Technologies starting in April 2014, Shannon has held various roles including Technical Support Analyst, Technical Support Manager, and Senior Technical Support Analyst / Technical Lead, focusing on advanced desktop support, server support, and network management for small to medium businesses. Earlier experience includes a role as NSC Technician I at Cox Communications, troubleshooting video, voice, and data services, and serving as Device Support Analyst II at INTEGRIS Health, providing desktop support in healthcare settings. Educational qualifications include an A+ MCP in Network Technology from Francis Tuttle Technology Center, alongside attending several colleges and universities in Oklahoma.