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Angela Ko is an accomplished marketing professional with extensive experience in CRM and retention strategies. Currently serving as the Director of CRM & Retention at VEGAMOUR, Angela has previously held key positions including Director of Retention at Evite and Director of CRM at Freshly, where significant improvements in customer acquisition and retention rates were achieved. Angela's expertise encompasses developing targeted marketing strategies that leverage email, SMS, and direct mail, leading to notable increases in activation and conversion rates across various companies, including Jaanuu and Boxed. With a solid educational background, holding an MBA from UCLA Anderson and M.A. in English from Syracuse University, Angela combines analytical acumen with creative insight to drive customer engagement and loyalty.