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Bernd Rienecker has extensive experience in the energy sector, currently serving as Director of "Business Intelligence & Claims Management" and Gesamtprokura, Head of "Customer Experience & Performance" at Vattenfall Europe Sales GmbH since December 2002. Responsibilities include overseeing customer experience, quality, performance, service, and portfolio management, alongside a strong focus on driving customer orientation and a culture of quality in customer service. Previous roles at Vattenfall include leadership in B2B Operations, Process & Application Management, Billing & Customer Care Solutions, and Technical Utility Solutions, showcasing a robust background in IT consulting and project management. Earlier, Rienecker contributed to IT consulting and application development at Hamburgische Electricitäts-Werke and coordinated the introduction of object-oriented software technology at Siemens. Rienecker holds a Diplom in Informatik with a minor in control engineering from Technische Universität Clausthal and a Vordiplom in Informatik with a minor in physics from Kiel University.