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Josh Wilcox is an experienced professional in customer support and quality excellence, currently serving as Manager of Quality Excellence at ClickUp since November 2021. In this role, Josh oversees the production of internal quality data and trends while providing coaching to enhance team performance. Prior to ClickUp, Josh held various positions at Tesla from 2018 to 2021, including Tier 2 Support Specialist and Senior Customer Support Specialist, where mentorship and quality assurance were key responsibilities. Earlier experience includes a leadership role at Takl - On Demand Home Services, where innovation in customer service processes was emphasized, and a position as a Cognitive Trainer at LearningRx, focusing on client training programs. Josh holds a Bachelor's Degree in Criminal Justice/Law Enforcement Administration from Middle Tennessee State University.