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Joao Oliveira is an experienced technical support professional with a comprehensive background in IT support across various roles and industries. Currently serving as a Technical Support Engineer L3 at Varonis since January 2021, previously held positions including L2 and Front Line Support. Joao's expertise extends to roles at Westbourne IT Global Services as a Service Desk Engineer, providing analysis and solutions for pharmaceutical clients, and at Voxpro, offering technical support for G-Suite in the English-speaking market. Earlier experience includes working as an AppleCare Advisor for IBM Portugal, providing support for Apple devices, and serving in helpdesk roles at Transcom and Carel, focusing on ISP support and hardware maintenance.