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Erica Wathen is a seasoned Senior Customer Success Manager with extensive experience in customer advocacy, relationship management, and strategic partnerships across multiple organizations. Currently at Sumo Logic since November 2021, Erica focuses on ensuring high customer satisfaction and managing renewals for key accounts. Previously at ReliaQuest and Humana, Erica excelled in fast-paced environments, emphasizing communication and solutions in information security and marketing initiatives. Erica's earlier roles as a Corporate Marketing Analyst at Humana and a Marketing & Sales Consultant at Pollux Systems Inc. further highlight a strong background in marketing strategy and policy development. Erica holds a Bachelor's Degree in Health Services, Healthcare Marketing and an MBA from the University of Southern Indiana.