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Erez Shaked is a seasoned IT professional with extensive experience in managing support teams and operations within the technology sector. Currently serving as the Global Help Desk Manager at Varonis since July 2021, Erez previously held the position of IT Service Desk Manager at Cellcom, where responsibilities included managing a Professional Support team focused on BI, SAP, and Help Desk services. Earlier in the career at 013 Netvision from 2006 to 2012, Erez managed a PC/MIS team, overseeing support and maintenance for workstations and handling software license management. Erez holds a Bachelor's degree in Business Management from Champlain College Israel, earned between 1999 and 2002.