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Rachel Eggleston is an experienced customer service professional with a strong background in account management and claims processing. Currently serving as a Customer Service Advocate and Account Manager at Varney Agency since May 2023, Rachel previously held the position of Assistant Account Manager at HUB International from April 2022 to May 2023. Prior experience includes multiple roles at MEMIC from June 2019 to April 2022, encompassing Claims Specialist, Claims Associate, and Claims Assistant, alongside an internship as an IT Project Manager. Educational achievements include a Bachelor's degree in Business Administration and Management and an MBA in Small Business Administration/Management from Johnson & Wales University. Rachel's experience also includes managerial and training responsibilities at Mainely Custard, where customer service excellence was a key focus.