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Mel Lambert has extensive experience in risk management and customer service, currently serving as a Risk Assurance Specialist at Vanquis Bank since August 2012. Previous roles at Vanquis include Operation Risk and Control Manager, Operations Risk and Control Officer, Customer Service Team Leader, Sales Team Leader, Quality Standards Coach, Compliance Risk Based Monitor, and New Accounts Agent. Prior to Vanquis, Mel worked as a Travel Money Advisor at Travelex from August 2010 to August 2012. Mel holds an Advanced Certificate in Compliance from the International Compliance Association and a Bachelor of Arts in Media Studies from the University of Bradford.