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Alec Johnson is a seasoned professional in the field of speech analytics, currently serving as a Senior Speech Analyst at Vanquis Bank since March 2023. With a previous experience spanning from May 2019 to March 2023 at Cabot Financial, Alec held the same title and earned multiple accolades, including the UKDP Innovation Champion and CCS Best Use of Technology awards in 2021. Prior to that, Alec contributed as a Speech Analytics Analyst at Vanquis Bank from February 2016 to September 2018, implementing Call Miner Speech Analytics software to enhance quality and compliance. Earlier career experience includes a managerial role as Food and Beverage Manager at David Lloyd Leisure from November 2009 to February 2016. Alec’s expertise encompasses query design, performance analysis, and driving agent behavior improvements through robust analytics.