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Shawnette Jones is an experienced professional currently serving as the Manager of the Plan Document Specialist Team at Vanguard since December 2020, where responsibilities include providing consulting support to internal partners and clients, leading a high-performing team, and overseeing divisional project work. Prior to this role, Shawnette served as the Operations Manager at American Bible Society from September 2016 to June 2020, focusing on strategic support, project management, process documentation, and vendor relationships. Educational qualifications include a Bachelor of Business Administration (BBA) with a focus on Business Administration, Management, and Operations obtained from Western Governors University from 2018 to 2020, and from West Chester University of Pennsylvania from 2016 to 2018, along with earlier studies at West Chester University of Pennsylvania between 1989 and 1991.