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Ankush Kalbandhe is an experienced IT professional with a strong background in ServiceNow and incident management. Currently serving as a Senior Associate at MassMutual India, Ankush focuses on ServiceNow Discovery since July 2023. Prior to this role, Ankush worked at Accenture as a ServiceNow admin, where expertise in ITSM and ITOM modules was demonstrated, alongside skills in creating and managing various data structures within ServiceNow. Ankush also held the position of Major Incident Manager at Tata Consultancy Services, managing the incident lifecycle and ensuring adherence to Service Level Agreements (SLAs). Previous experience includes roles at Infosys as an Incident Management Specialist and Technical Project Coordinator. Ankush holds a Master of Engineering in VLSI from Savitri Bai Phule University, Pune, and a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Rashtrasant Tukadoji Maharaj Nagpur University.