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Susan Anderson has over 24 years of experience in IT and operations, currently serving as an IT Security Engineer at Valmont Industries, Inc. since January 1999. In this role, Susan specializes in firewalls, intrusion detection/prevention, and endpoint security. Previous positions at Valmont include Information Center Analyst, where operational support for the Exchange environment was provided, and Corporate Desktop Administrator, focusing on Microsoft Office user support and training. Prior experience includes a role as Operations/Teleresearch Supervisor at infoUSA, overseeing teleresearch clerks, and as Production Supervisor at West Teleservices Corporation, managing over 300 staff to achieve productivity goals. Susan began a career in customer service as a Teleservice Representative at WEST.