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Pablo Cerri currently serves as Head Global de People Analytics at Vale and is the idealizer and instructor of the "Customer Experience na Prática" course at Descola Cursos Inovadores. Previous experience includes managerial roles at EloGroup, where responsibilities involved leading large teams, managing complex projects, and implementing customer-centric agility models. Contributions also include strategic design and execution of communication and customer experience initiatives for multinational companies. Pablo has extensive expertise in project management, consulting, and customer experience across various industries, complemented by advanced education in business administration and digital business.