Ruben Gamez is an experienced IT professional currently serving as Help Desk Manager at Vail Systems since February 2019, after progressing through roles including Team Lead and IT Systems Administrator. Prior experience includes over 13 years at Abelson-Taylor, where responsibilities ranged from IT Service Desk Supervisor to Senior IT Service Desk Specialist, emphasizing support for both Windows and Mac operating systems and improving processes with tools like DocuSign. Ruben began their career as a Computer Technician at Mother McAuley Liberal Arts High School and holds a Bachelor of Arts degree in Computer Studies from Saint Xavier University.