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Shalini Padasala has worked in the field of customer service for over 15 years. Shalini began their career in 2005 as a Front Office Executive for Infosys, where they were responsible for data entry, excel sheet maintenance, and typing. In 2007, they joined V-Empower Inc. as a Front Office Telemarketing Executive, where they attended inbound and outbound calls, maintained day-to-day records, and updated attendance.

Shalini Padasala attended V.H. English School from 2000 to 2004, where they obtained a B'com degree. Shalini then went on to study at Vijaya Bharathi College, where they earned a B'com degree.