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Alan Gunning is an experienced Information Technology Service Delivery Manager currently at Utmost Group since March 2022, previously serving as Service Desk Manager at Utmost Services Ireland from April 2021 to March 2022. Prior to this, Alan held various roles at IBM from April 2005 to November 2020, focusing on EMEA Digital Workplace Services, including business operations, resource management, and service delivery. Significant responsibilities included managing service support, quality of service, problem management, and client engagement across multiple accounts. Alan holds a Bachelor's degree in Electrical and Electronic Engineering from Technological University Dublin, complemented by a secondary education from St Joseph's secondary.