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Karl Ray has extensive work experience in the field of IT operations. Karl served as the Head of Operations at EIC starting in 2019. Prior to that, they worked at Utilitywise, where they held the positions of Head of IT Operations and Helpdesk Manager. In these roles, they were responsible for managing IT service operations, developing policies and procedures, and providing support to various teams and executives. Before Utilitywise, Karl worked at Arriva Plc as an ICT Duty Manager, overseeing customer support, managing suppliers, and conducting service reviews. Earlier in their career, they worked as an IT Support Technician at Bondgate IT Services Ltd.

Karl Ray attended Park View Comprehensive and obtained their GCSE degree. Karl also holds additional certifications including ITIL Foundation V3 and ITIL Intermediate Certificate in IT Continual Service Improvement from BCS. The specific years of completion for each of these educational experiences are not mentioned.