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James Madison is a seasoned technology professional with extensive experience in technical support and application development, currently serving as a Senior Technical Support Engineer at Utilimarc since February 2021. Madison has a proven track record in process improvement, customer engagement, and team training. Prior roles include Product Support Lead at Utilimarc, Application Support Specialist at Practice Engine, and Software Engineer at Mailchimp, where roles encompassed SQL troubleshooting, API support, and client relations. Early career experience includes ownership of Atlanta Got Sole, along with financial aid roles at Kaplan Higher Education and American InterContinental University, and project coordination at IBM. Education was completed at Georgia State University.