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Albert Newsome is an accomplished IT professional with extensive experience in system administration and technical support across various organizations, including the USO, Worxtime HR, and NASA. As a Senior Regional IT Technician at USO, Albert oversees IT support for multiple regions and specializes in Microsoft Teams, Exchange, Intune, and Azure AI. Previous roles include senior IT support for the Europe, Middle East, and Africa regions, where Albert managed IT hardware, software, and telephony systems. A strong background in telecommunications and security was developed through positions with NASA and the US Army, including managing 24-hour operations and support for critical facilities. Albert holds a Bachelor’s Degree in Computer Sciences from The University of Alabama in Huntsville and multiple certifications including MCSA, MCP, CMNO, and ITIL intermediate.