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About Us Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. Location: Bangalore Work Mode: Hybrid

Responsibilities Leadership & Team Oversight â—ŹLead and mentor the India-based Product Management team, fostering a high-performing, collaborative, and innovative culture. â—ŹWork closely with the Head of Product Management to align goals, priorities, and strategies for the team. â—ŹServe as the primary point of contact for India-based Product Managers, ensuring clear communication and accountability. Strategic Product Direction â—ŹDrive the strategic vision and roadmap for solutions, ensuring alignment with organizational goals and customer needs. â—ŹOversee the development of reliable, scalable, and repeatable product solutions that enhance customer satisfaction and operational efficiency. Monitor market trends, customer feedback, and competitive insights to inform product strategy. Cross-Functional Collaboration â—ŹPartner with Engineering, Design, Sales, and Marketing teams to deliver high-quality products on time and within scope. â—ŹEnsure seamless coordination between the India-based product team and global stakeholders to drive successful product launches. â—ŹProvide Agile-based program management leadership for initiatives across the engineering teams Focus on Product Reliability & Repeatability â—ŹChampion initiatives to improve product quality, stability, and performance across all solutions. â—ŹEstablish and maintain best practices for product development, emphasizing repeatable processes and reliable outcomes. â—ŹDrive data-driven decision-making to prioritize and resolve product issues effectively. Customer-Centric Approach â—ŹAdvocate for the voice of the customer in all stages of product development. â—ŹEnsure solutions address key customer pain points and deliver measurable value. Team Development & Growth â—ŹSupport the professional growth and development of India-based Product Managers through coaching, training, and feedback. â—ŹRecruit, onboard, and retain top product management talent to strengthen the team. Metrics & Accountability â—ŹDefine, track, and report on key performance indicators (KPIs) for product success, team productivity, and customer outcomes. â—ŹRegularly review progress and adjust strategies to meet business objectives

Qualification â—ŹYou have a proven track record of delivering Software as a Service and/or cloud platform products, driving product reliability and success in a global, cross-functional environment â—ŹYou have a technical background with experience in building highly scalable, extremely reliable services â—ŹYou are a strategic thinker with strong leadership skills, and a customer-focused mindset. â—ŹAn excellent communicator both written and verbal Qualification â—Ź8+ years experience as a product manager or related position, where you've built and launched products with highly cross-functional teams â—ŹAt least 5 years experience working in SaaS product management â—ŹYou have a technical degree and/or background (CS, EE, ME, Physics etc.) ideally with engineering experience â—ŹStrong bias for action and an intrinsic ability to deal with ambiguity â—ŹSolid understanding of customer needs and experience acting as a customer advocate â—ŹProven record of delivery and building amazing things that you are proud of in a business setting â—ŹExperience working at an early stage, Enterprise SaaS company â—ŹAbility to support 25% US time zones coverage

Benefits â—ŹGreat Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work! â—ŹBring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact! â—ŹRest and Relaxation. 20 days of flexible leaves per year, Monthly Wellness Friday (aka a day off to care for yourself) and more! â—ŹHealth Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office â—ŹKeep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow. â—ŹFlexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.

Why join us? We are passionate about Ushur, our product, and helping our employees grow and develop in their career in a caring, collaborative environment. We offer a very competitive compensation plan & stock options for the ideal candidates.