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Mark Nguyen currently serves as an L2 Support Engineer at UserWay.org, where responsibilities include addressing intermediate and advanced technical escalations and resolving customer-impacting bugs. Prior to this role, Mark worked as a Technical Support Specialist at UserWay, focusing on troubleshooting Tier 1 and Tier 2 issues and collaborating with customers to find solutions. Earlier experience includes a position as Customer Technical Support at Judge.me, where tasks involved onboarding new users, providing omnichannel support, and assisting with technical issues while enhancing user experience through store optimizations.