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The Software Development Team at Userlike is responsible for designing, building, and maintaining the core functionalities of Userlike’s customer communication platform. This includes developing and optimizing features for website and messenger support across various channels such as WhatsApp, Facebook Messenger, Threema, SMS, and Telegram. The team ensures that the software is secure, reliable, and scalable while upholding the company's commitment to data privacy. Additionally, they work closely with other departments to seamlessly integrate and enhance user experiences, contributing to the overall mission of creating exceptional customer relationships.