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Michael J. Morella currently serves as the Head of Customer Success at Userlike, where responsibilities include leading the Support Team, establishing standards, guidelines, and processes, as well as conducting quarterly and monthly reviews. Prior experience includes roles at trivago as an IT Support Specialist, freelancing for GameZone, and holding IT Analyst positions at adidas group and Insight Global. Additional experience encompasses deskside support at SA IT Services and Womble Carlyle Sandridge & Rice, LLP, along with duties on the Vehicle Response Team at CRST, focusing on service coordination and billing. Michael J. Morella's educational background includes a B1 Niveau Deutsch and Einbürgerungszertifikat from VHS Abendgymnasium and a high school diploma from Kirkwood Community College.