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Maddie Criscione Arthur currently serves as the Manager of Customer Onboarding at Kojo since July 2024. Prior experience includes roles such as Senior Manager of Professional Services at Paper, where responsibilities involved leading Customer Onboarding and Enablement departments, mentoring a team, and developing a streamlined onboarding framework. Previously, Maddie held the position of Manager of Customer Onboarding at Newsela, overseeing technical implementations and enhancing teacher support systems. Other roles include Senior Implementation Project Manager at Paycom, where Maddie maintained high stakeholder engagement, and Global Training, Certification and Enablement Specialist at Qualtrics, noted for launching an online learning community and achieving high customer satisfaction scores. Early career experiences include teaching assistant positions and internships at Ancestry and Strava. Maddie holds a Bachelor's degree in Economics and Educational Studies from Vanderbilt University.