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Shayla Callis is an experienced professional currently serving as the Strategic Innovation Director at USAA since February 2021. Prior to this role, Shayla held multiple positions at Farmers Insurance Group of Companies from October 2009 to February 2021, including Design and Innovation Manager and Service Delivery Manager, where responsibilities involved managing high visibility projects and ensuring successful project implementation. Shayla also worked as a Recruiting and Operations Consultant, overseeing full cycle recruiting processes. Earlier career experience includes a Business Analyst role at Farmers Insurance and various positions at Amgen, such as Project Manager and QA Coordinator. Educational qualifications include a Master of Science in Counselor Education from California Lutheran University and a Bachelor of Science in Business Administration from Fisk University.