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Loreana Maier is a highly skilled Quality Assurance Specialist at USAA, with a career spanning from August 1997 to the present. In this role, Loreana is responsible for conducting quality assurance reviews and managing risks related to business processes. Prior positions at USAA include Financial Center Senior Specialist, where Loreana provided expert guidance on banking regulatory policies, and Member Solutions Senior Specialist, where strong member relationships were crucial in addressing complex banking and insurance needs. Additional roles include Member Relationship Specialist, Customer Account Professional, and New Member Sales Representative, each contributing to a deep understanding of integrated financial solutions and customer service. Loreana's experience is supported by an ongoing Master of Business Administration in Business Intelligence & Analytic Management from Keller Graduate School of Management and a Bachelor of Science in Technical Management from DeVry University. Earlier military experience includes service as a Linguist in the US Army from 1993 to 1994.