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Josiah Normand is an experienced IT Technical Director and Senior Engineering Manager at USAA, overseeing product development and solution delivery focused on the military community since August 2017. Prior roles include Senior Director of Application Development & Solution Delivery at The Information Store, where Josiah directed agile teams in delivering data-analytical software, and Lead Software Engineer/Manager at Stone Bond Technologies, managing complex data management solutions. Earlier, Josiah served as Application Monitoring and Performance Leader at Prudential Financial, Director of Operations at CNPSG INC, and Senior Software Developer at ExxonMobil. Academic credentials include a Doctor of Jurisprudence from the University of Houston and a Bachelor of Business Administration in Management Information Systems from The University of Texas at Austin.