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Hope Correll has over a decade of progressive leadership experience at USAA, currently serving as the Director of Executive Operational Planning. Since joining USAA in 2008, Hope has held various director-level roles, including Director of Bank Third Party Risk Management and Director of Bank Document Governance & Controls. Prior experience includes managerial and advisory positions focused on operational change and process improvement within the Business Performance Excellence team. Hope holds a Bachelor of Science in Biology and Chemistry from Southwestern University and a Master's degree in Public Health from UT Health San Antonio.