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Chad Smith, CRISC, MBA, currently serves as the Director of Business Risk & Controls for the Enterprise Chief Information Office at USAA, where Chad leads teams focused on Compliance and Risk Management activities. Prior experience includes serving as a Senior Manager/Director at American Express, overseeing a multi-national Operational Risk team and managing key risk initiatives. Chad also has a background in academia as an adjunct faculty member at Grand Canyon University, teaching courses in business and healthcare. Previous roles encompass analytics and product management positions at CVS Health, and an early career as an Institutional Investments Associate at The Vanguard Group. Chad holds an MBA from Grand Canyon University and a Bachelor's degree in Management of Information Systems from the University of Arizona.