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Kelley Burgess has over 20 years of experience in customer service and management within the waste management industry. Currently serving as Customer Service Assistant Manager at USA Hauling & Recycling since November 2012, Kelley has a strong background in team management, vendor relations, and process development. Previously, Kelley held roles at Waste Management and OAKLEAF Waste Management, including Manager of Launch & Implementation and Senior Compliance Specialist. Key responsibilities have included managing customer accounts, leading teams, negotiating vendor bids, and addressing client issues. Kelley's educational background includes attendance at Manchester Community College in 2002.