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Kelsey Dill Hood is an experienced professional currently serving as a People Operations Business Partner at U.S. Xpress, Inc., where roles also include Customer Account Leader, Sr. Operations Manager, and Xpress Elite Associate. With a diverse background in operations and human resources, Kelsey previously owned and operated Mrs. Bridal Boutique, achieving top performance recognition for three consecutive years. Additional experience includes serving as Director of Human Resources at American Transportation Management, LLC and as Benefit Center Coordinator at Unum, along with earlier work as a Legal Clerk at Ramer & Hedrick P.C. Kelsey holds a Master of Business Administration and a Certificate in Strategic Human Resource Leadership from The University of Tennessee at Chattanooga, complemented by a degree in Criminal Justice from the same institution.