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Erika Thurmond is a Senior Customer Success Manager currently employed at Ursus, Inc. since April 2024, focusing on integrating technical solutions to improve customer satisfaction and optimize investment value. Previously, Erika held the same position at Okta from January 2022 to March 2023, where responsibilities included aligning customer goals with company innovations and driving adoption and success. Erika's career also includes roles at Microsoft as a Customer Success Account Manager and Technical Account Manager, and at Change Healthcare, MicroTrain Technologies, Northern Trust Corporation, and Dentons in various technology and project management positions. Erika holds a Bachelor's degree in Political Science and Government from Western Illinois University and a Certificate of Completion in Information Technology Project Management from Northwestern University.