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Len Tanner has over two decades of experience in customer service and call center operations. Len has held leadership roles in various companies such as Urgently, HONK Technologies, MetaSource, Avetta, Towers Watson, Health Net, Alliance Data, and Accenture. Len has led global customer service functions, managed call centers, and directed customer operations. Their expertise includes workforce planning, training, quality assurance, and optimizing customer service and billing operations.

Len Tanner earned a BSBA in Business Administration from the University of Phoenix from 1996 to 1998. Len also obtained certifications in Incoming Call Center Management, Six Sigma Green Belt, and Statistical Process Control from ICMI, Motorola, and SPC, respectively.