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Kristine Casuela is a skilled customer support professional with extensive experience in various roles within the customer service sector. Currently serving as a Customer Support Team Lead at Upwork since January 2020, Kristine previously held positions as a Customer Service Specialist at Freelancer and a Telemarketing Specialist in the health insurance industry. Prior to these roles, Kristine spent over seven years at TeleTech Philippines, starting as a frontline representative and transitioning into different departments, including Technical Care and training support. Kristine holds a Bachelor's degree in Information Technology from the University of San Agustin.