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Francisco Fiedler is a seasoned professional in customer experience and operations management, currently serving as Retention Manager at Raydiant since June 2024. With a consulting background on Upwork since January 2014, Francisco provides CX consulting services, enhancing customer service teams and optimizing customer journeys. Previous roles include Technical Operations Manager and Customer Care Manager at Loyal/Cellular Longevity, where Francisco implemented cost-saving processes and developed onboarding journeys. Experience at OXO as Customer Support Manager involved scaling customer support operations, while at Bayer Animal Health, training and deploying support agents across teams worldwide were key accomplishments. Earlier in the career, roles at GE HealthCare and Governo do Distrito Federal contributed to a robust foundation in customer service operations and project management.