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Marcos Pereira possesses extensive experience in billing, claims, and customer service across various industries. Currently serving at UPMC Sports Surgery Clinic in the Billing and Claims role, Marcos previously contributed as a Social Media Specialist at Concentrix, providing high-touch support to Facebook users worldwide. Prior experience includes positions as a Fraud Prevention Specialist at Dell Technologies, where data-driven risk mitigation was emphasized, and as a Customer Experience Specialist at TELUS International, delivering multilingual support. With significant roles at Google as a Billing Specialist and Mayer Brown as a Billing and Collections Senior Analyst, Marcos has demonstrated leadership and supervisory capabilities. Educational achievements include a Master of Business Administration in Commercial and Sales Management and a Bachelor’s degree in Business Administration, both from Pontifícia Universidade Católica do Rio de Janeiro.