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Eduardo Gomes is a skilled professional with extensive experience in customer service quality coordination and supervision. Currently serving as Customer Service Quality Coordinator at Uphold Inc. since June 2020, Eduardo has previously held positions such as Team Leader at Concentrix and Quality Coach/Supervisor at both ManpowerGroup Solutions and Randstad. With a Bachelor’s degree in Public Administration from Universidade do Minho and an advanced MS Excel course from TecMinho, Eduardo has demonstrated expertise in managing quality service teams, developing operational strategies, and ensuring high-quality customer support for both Francophone and Anglophone clients.