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Risa Calloway is an accomplished professional with extensive experience in account servicing and customer relations. Currently serving as an Account Servicing Supervisor at Upgrade, Inc. since October 2022, Risa leads a team of 10, focusing on internal growth and optimizing performance through the monitoring of Key Performance Indicators. Risa has previously held roles such as Account Servicing Team Lead, where assistance was provided in educating call agents and managing escalated customer interactions, as well as in a fundamental account servicing capacity. Prior experience includes serving as a Senior Account Representative at Discover Financial Services from December 2019 to March 2021, managing tier two calls and ensuring compliance with FCRA guidelines while addressing escalated customer issues during the challenges posed by the COVID-19 pandemic. Risa's career began at Asurion as a Technical Support Specialist, further developing a strong foundation in customer service skills.