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Dominic Malfara is a Senior Engineer specializing in Genesys PureCloud at Upgrade, Inc., where employment began in January 2022. Prior to this role, Dominic held multiple positions at Temple University from April 2017 to January 2022, including DevOps Lead Systems Engineer, Senior Technical Support Specialist, and Technical Support Specialist. Dominic is currently pursuing an education at Temple University, with studies commencing in 2013.